Your personal information

This privacy policy explains how we collect and process your personal data. Personal data, or personal information, means any information about an individual from which that person can be identified. This includes information that you tell us, what we learn from you and the choices you make about the marketing you want us to send to you. This policy explains how we do this, what your rights are and how the law protects you. We do not knowingly collect data relating to children.

1. Who we are and how you can contact us

We are Impli Limited.
Our registered office is at 7th Floor Riverbank House Putney Bridge Approach London SW6 3BQ England.

You can contact us by email at or by calling us on +44 (0)20 3290 7704. If you need to you can write to us at our registered office.

When we refer to our website, we mean our website at

2. Where we collect your personal information from
We may collect personal information about you in the following ways:

Data you give to us:

  • Data you give to us when you register to use our services, create an account with us, download our app and purchase products from us
  • Data when you use one of our Implantation Stations
  • When you talk to us on the phone
  • Data – including personal medical data – which you choose to upload to your account so that it can be accessed via our app and your implant
  • When you use our website, mobile device apps, or web chat
  • In emails or letters to us
  • When you give us feedback, including reporting issues


Data we collect when you use our services:

  • Payment and transaction data
  • Profile and usage data, including data we gather from the devices you use to connect to those services such as computers and mobile phones, using cookies (please see our separate cookies policy) and other internet tracking software


Data from third parties we work with:

  • Social networks (including but not limited to Facebook, Instagram, Twitter, LinkedIn and Youtube)
    Agents working on our behalf
  • Third parties who provide implantation services to us and our customers[sl2] 


3. Data we collect about you
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity data – name, username, marital status, title, date of birth and gender
Contact data – billing address, delivery address, email address or telephone numbers
Financial data – data such as your payment card details and your bank details
Transaction data – details about payments to and from you and other details of products and services you have purchased from us
Technical data – internet protocol (IP) address, your login data, browser type and version, app version, device type and id, language, time zone setting and location, browser plug-in types and versions, operating system and platform version, and other technology on the devices you use to access our services, our app and/or website
Profile data – your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses
Usage data – information about how you use our website, products, apps and services
Marketing and communications data – your preferences in receiving marketing from us and our third parties and your communication preferences
Third party data – when using our services you may provide us with another person’s personal data – e.g. details of your emergency contact or next of kin. In such cases, we require you to inform the individual what personal data of theirs you are giving to us. You must also give them our contact details and let them know that they should contact us if they have any queries about how we will use their personal data.
Special category data – when using our services you may provide us with data on racial or ethnic origin, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning your health (including but not limited to your blood type, your allergies, any pre-existing medical conditions, as well as copies of your health records, medical reports, and medical scans). We do not, however, collect any data relating to your religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, nor any data concerning a natural person’s sex life or sexual orientation.

How we use your personal information

Your privacy is protected by law.

We are only allowed to use personal information about you if we have a legal basis to do so, and we are required to tell you what that legal basis is. We have set out in the table below: the personal information which we collect from you, how we use it, and the legal ground on which we rely when we use the personal information.
In some circumstances, we can use your personal information if it is in our legitimate interest to do so, provided that we have told you what that legitimate interest is. A legitimate interest is when we have a business or commercial reason to use your information which, when balanced against your rights, is justifiable. If we are relying on our legitimate interests, we have set that out in the table below.